Listening is not a passive sport. The following pointers show how to focus your attention so you can listen to people in a way that will help them listen to you.
Between Parent and Child by Haim Ginott (Avon Books, 1969).
Between Parent and Teenager by Haim Ginott (Avon Books, 1971).
Bringing Up Parents by Alex J. Packer (Free Spirit Publishing, 1992).
Getting the Love You Want by Harville Hendrix (Henry Holt, 1988) www.imagotherapy.com
How to Talk So Kids Will Listen and Listen So Kids Will Talk by Adele Faber and Elaine Mazlish (Avon Books, 1980).
The Seven Habits of Highly Effective People by Stephen Covey (Simon & Schuster, 1989).